Tag Archives: Global Talent Management

99 Ways to Grow the Learner & Leader in You

Think about personal development as a threefold set of understanding, that includes the psychology of learning, leadership, respectively self-leadership psychology, as well as developing a growth and global mindset. Growth always starts with you. This short program provides you with the knowledge, which, if you internalize and apply it, can radically change your behavior, and consequently, the results you produce, in your personal and professional life.

This recording contains progressive views and in-depth background information in a summarized way. Therefore, especially if you did not attend any prior program of mine, I recommend that you repeatedly listen to the following 99 ways to grow the learner and leader in you.

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Help and be helped! -> Simple and effective Affiliate program

As you know I‚Äôm passionate about making a positive impact through promoting psychological concepts and practices. Over the last years I‚Äôve developed and tested a program that is called ‚Äė80% is Psychology (powered by Awareness Intelligence),‚Äô which I‚Äôm relaunching on August 1st also as a Live Webinar. It would be great if you‚Äôd like to join sometime as well. Here are all the information and seat reservations: https://mathias-sager.com/80-is-psychology-online/

To farther spreading the word, to serve and inspiring more people, and to let you participate, you can refer the courses to your family, friends, etc. through the following affiliate program.

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Developing (Cultural) Empathy

Empathic concern ‚ÄĘEmpathic concern goes beyond simply understanding others and sharing their feelings; it actually moves us to take action, to help however we can (https://www.inc.com)

Positive Empathy (and the avoidance of antipathy) can be taught! ‚ÄĘThe main roadblock to be removed is the distraction from paying attention. Motivate yourself to be more empathetic by knowing how important empathy is to personal (private and career) and collective well-being!

Emotional hypersensitivity ‚ÄĘEmotional hypersensitivity does even sense covered negative emotions (Rozell, E., & Scroggins, W., 2010); Overdoses of negative feelings and pain of others may be a burden for anybody exposed to it (Young, E., 2016)

Misuse of empathy ‚ÄĘEmpathy can be for the good or the bad, e.g., not only for help, but for manipulation, bullying, and exert cruelty where it harms others most (Fairbairn, 2017)

Emotional contagion ‚ÄĘEmpathy for the physical and psychological suffering of others, can spread across a team. This is a relevant phenomenon for work places to address as it can cause depression and sickness. Some organizations, therefore, introduce stress-free zones (Young, E., 2016).

Social amplification of risk ‚ÄĘMedia plays a crucial role in reminding people of threats, coalition challenges, and feelings of uncertainty, which results in increases of the proclivity for prejudices against out-group members.

Empathic imagination ‚ÄĘImaginative empathy is one of the great gifts that humans have and it means that we can live more than one life. We can picture what it would be like from another perspective. ‚Äď Dan Chaon

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Strategic and Systems Thinking & Global Talent Management Strategies

  1. Strategic thinking involves SYSTEM THINKING, reframing (e.g., positive thinking), and reflection (e.g., evaluating one’s reasoning). Strategic thinking is best enabled in unforceful leadership communities and has positive effects on information seeking behavior (Pisapia, J., 2006)
  2. A system thinker (as compared to a linear thinker) is able to improve the performance of a whole by not only improving its parts but by enhancing the RELATIONSHIPS AMONG THE KEY PARTS systemwide.
  3. Often, solution approaches are rather reactive and focus on addressing symptoms rather than the underlying problems. CHANGES COMES AT THE LEVEL OF CULTURE, mindset, by regenerating MENTAL MODELS based on (self-) awareness.
  4. Be aware of the heuristics (‚Äúrules of thumbs‚ÄĚ) in DECISION-MAKING STRATEGIES. For important decision, mental shortcuts may rely too heavily on limited (personally available) and representative (personal image) information.
  5. Although GLOBAL MOBILITY SURVEYS (BGRS, 2016) report the strategic importance of global mobility function for the competitive advantages of large organization, only 10% of the respondents answered that their company’s global mobility strategy is aligned with the broader talent agenda.
  6. Immersion into international assignments/expatriation may foster more deep LEARNING ABOUT THE ‚ÄėHOW‚Äô AND ‚ÄėWHY‚Äô of how foreign cultures on the otherwise invisible level work. This can be beneficial for individual career capital and talent retention.
  7. Different career trajectories (e.g., dual careers) require a more strategic ALIGNMENT OF LIFETIME STAGES AND CAREER STAGES that are integrated into the organization’s strategic direction.
  8. Cultural tightness (independent of nationality, culture, and legislation for gender equality), in some organizations in some countries, hinders ADVOCATING WOMEN LEADERSHIP (Toh, Leonardelli, 2013)
  9. REVERSE/BACKWARD MENTORING can help to bring together the younger generations’ digital talent and the older colleagues rich experience, while providing both a possibility to engage and develop (Claire, 2011).
  10. More PROFESSIONAL FREEDOM, MEANINGFUL WORK, and WORK-LIFE BALANCE tend to constitute job characteristics increasingly crucial as a high-level tendency across different cultures. The question remains how far these can be achieved in environments of fierce competition and profit requirements.
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Global Mindset, Intercultural Sensitivity, and Global Communication Competency

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Mobility, Cultural Agility, & Cultural Humility

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The Meaning of Work (and Cultural Considerations at the Example of Japan)

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Introduction

Definition of meaning

Although ‚Äėmeaning‚Äô isn‚Äôt reducible to a state-like single factor [1], the meaning of a concept (i.e., work) is related to how an individual does experience the significance of a situation that causes related inferential intentions to behave in a certain way [2]. While for many people the primary meaning of work lies in the earning of money for making a living, work provides also for values such as achievement, honor, and social relationships that determine how central the purpose of work is as compared to other life aspects like leisure, family, and community [3].

Economist and psychologist approach to work

The economist approach to work assumes a transactional exchange of time and effort for money. Non-financial job values have gotten limited attention by economists when examining work motivation and productivity. However, like for example, academics who have highest job security without the need to outperform, and who study beyond working hours without monetary incentives, are motivated by pure contribution to a subject, intellectual stimulation, and the satisfaction from a deliberate exchange of knowledge. Similarly, entrepreneurs enjoy the freedom of autonomous decision-making regardless of ‚Äėpain‚Äô put into it in the form of time and effort. Top talents have been found to prefer to work for social organizations rather than just for the best paying one [4].

Albeit the financialized political economy [5] ignores many aspects of work, such as its creative and interpersonal (social) value [6], the examples show that through psychological satisfaction, work can be a source of meaning beyond merely earning an income [4].

 

Cultural features of work meaning

Work creates culture, culture creates work

Culture as a guiding set of material, mental, and spiritual values that are based on a group’s experiences over time, creates meaning on how to behave and work [7] and, at the same time, its meaning itself is produced by work. Consequently, work should be considered a meaning-making construct of and within culture respectively as the producer and product of people‚Äôs mindset simultaneously [8]. A culture, therefore, can be only as rich and meaningful as the work that produces it is itself.¬†

‚ÄúAdulthood‚ÄĚ identity

In most Western cultures, there is today a less clear boundary between school and work life. In Japanese society though, there exists still a distinct point in time (usually beginning of April every year) that is marking the end of one‚Äôs student identity through entering the working world on full-time basis, which means to becoming a ‚Äėshakaijin,‚Äô i.e., a person of society/workforce [9]. Companies use recruitment practices and regular personal assessment throughout an adult‚Äôs work life to socialize [10]. Age-based reward and promotion systems also support this ongoing socialization process [15]. More recently, the traditional path to adulthood and ‚Äėcompanyism‚Äô has become more diverse, and the increasing number of part-time workers and contractors is shaping a changing understanding of the transition to adulthood and work life, one that takes place rather through action than through the acquisition of the ‚Äėshakaijin‚Äô status [10].

Masculine breadwinner identity

Company respectively work-led socialization reinforces gender roles. The breadwinning role is a priority in masculine identity. After the earthquake in 2011, men’s concern in Fukushima was less related to health than to the loss of their economic situation [11]. As in Japanese patriarchal culture, the father role is still primarily related to company job-related work, childcare duties are culturally assigned to solely to the female role (i.e., mother or grandmother), which provides a widespread potential for work-family conflicts. Shared family and work-related commitments, however, begin to be seen as essential to improve self-worthiness and a sense of meaningfulness in life [12]. Men who don’t exhibit a regular full-time job are more likely to marry late. Also, males with non-standard jobs have the lowest chance of getting children, an effect that is prevalent in Japan, but not in the US, for example [13].

Given the importance of work as a provider of status, identity, and meaning, it is understandable that Japanese commit with a lot of grit to it [14]. Over time, Japan’s values align more closely with global trends insofar as there is a great emphasis on the economic function of work as well [15]. Will that be enough meaning to engage the next generations of employees as well? Research is showing that lack of meaning at work is reducing work volition and work-related well-being significantly [16].

Economy of dignity and respect

A further question is how much a collectivist society may be able to reduce the dependency on others and society overall because over-dependency on the meaning of work risks to hamper dignity. The individual capacity to understand and position oneself as a fully recognized societal participant is vital to the notion of dignity as sourced from within. It is to hope that companies and society, not only in Japan, help to create dignity by de-stigmatizing of traditional personhood markers such as employment type and gender roles [17]. It‚Äôs maybe such a shift from status-focus to an action-focus orientation that also explains the changing meaning of ‘sonkei’ (Japanese for respect). Formal respect (e.g., towards age-based status) is increasingly recognized as a moral duty rather than an emotion built on genuine love and admiration [18].

Benefits from meaningful work

Psychological well-being

The benefit of employees perceiving their work as meaningful come as experiences of greater happiness, job satisfaction, team spirit, and commitment ([19]; [20]), thus reducing turnover rates and long-term sickness absences. This is because of the positive emotional bondage to the workplace that is an end in itself; a characteristic also called intrinsic motivation [21]. A greater sense of meaning in one’s work can be protective of burnout [22]. Eudaimonia is a term describing the sort of well-being that comes from living an engaging, meaningful, and fulfilling life [23]. Such a spirit at the workplace can be fostered by letting employees feel they contribute to something more significant in connection to a common connection and purpose [24].

Performance and physical health

Work meaning is also closely linked to better outcomes, such as increased income, quality of work, and job satisfaction [25]. Finally, a sense of purpose and sense of socially embedded growth in and from work (i.e., eudaimonic, meaning-based well-being versus hedonic, pleasure-based job-satisfaction [26]) was found to be associated with positive health outcomes, for example, by the means of supporting one‚Äôs physical resistance against adversities like inflammation or viral infection [27]. The Japanese type of stress-death, the so-called ‚Äėkaroushi‚Äô (death from overwork) cannot be seen as a physiological phenomenon only. Rather death is caused by a vicious cycle of depressive feelings, and states of helplessness and unescapable despair combined with overwork [28].

Fostering meaning at work

A culture of mentorship and nostalgia

For a long time, job satisfaction research has been focused on an organizational perspective without sufficiently considering the role of the job on family, the standard of living, personal development, and on a worker’s larger worldview [26]. It is crucial to understand better situational contexts in which meaning ensues. Researchers found that the highest levels of meaning arise during spiritual practices and work hours, especially when performing social job components such as talking to people. As a general pattern, meaning occurs most during states of increased awareness [29]. An organizational listening climate may facilitate such an awareness [30], and acting as a self-reflective mentor might be a useful avenue of experiencing meaning at work [31]. Indeed, studies among nursing practices from different countries (e.g., Canada, India, Ireland, Japan, and Korea) confirm that leaders and a culture of mentorship are important for fostering meaning of work for both mentors and the mentees [32]. Also, the induction of nostalgia (i.e., remembering sentimental events from the past) can be used to meet employees longing for wistful affection to the past and may increase an employee’s perception of the meaningfulness of his/her organizational life and therefore the attachment to it [19].

The need for humanizing the economy

The hope that unfulfilling, unsatisfying, and even health and life-threatening mental stress at work will improve may be overshadowed by the continuing centrality of profit margins and efficiency in corporations. Neo-liberal development in Japan has shaken the traditions of secure long-term employment and a state responsible for citizens welfare. While the need for meaning at the workplace implies rather a humanization of the economy and society, capitalist marketization of everything is continuing. Corporate managers continue to exploit deregulated labor and capital and maintain insecurity and growing competition among workers. [33]. While rhetoric is sometimes trying to convince otherwise, understandably in the light of how grim the reality reveals, capitalism’s ultimate sense is about capital rather than humanity. In case of conflict, business goals come before anything else. Regardless of how meaningful employees perceive their job, no CEO is considered unsuccessful when driving profits within legal constraints and without caring especially about humanistically meaningful jobs. It’s, therefore, as an example, a non-surprising and common observation that such managers only after their retirement turn to a more dedicated anthropological role of contributing to society.

Meaning determines moral and ethical intentions and behavior

It seems that people need to find answers from within because the treadmill of the pursuit of consumption, pleasure, and economic success from work won’t fulfill the potential of greater meaning at work in many cases, regardless of how comfortable or tough the circumstances. It is each and everyone’s responsibility to fill the void of meaning through their sacred awareness, philosophy, and artful approach to put it into practice. And it is critical that we help others to do so too. The meaning of work should be considered simultaneously from an individual, organizational, and societal perspective, considering its psychological function for everyone. Meaning is the basis on which intentions ensue and according actions follow [2]. Consequently, claiming peaceful fulfillment in one’s work is an essential part of and prerequisite for moral and ethical behavior towards oneself and others alike.

 

References

[1] Leontiev, D. A. (2013). Personal meaning: A challenge for psychology. Journal Of Positive Psychology, 8(6), 459-470. doi:10.1080/17439760.2013.830767

[2] Liberman, S., & L√≥pez Olmedo, R. (2017). Psychological Meaning of ‘Coauthorship’ among Scientists Using the Natural Semantic Networks Technique.¬†Social Epistemology: A Journal Of Knowledge, Culture, And Policy,¬†31(2), 152-164.

[3] THE MEANING OF WORKING: JAPAN VS USA. (2011). Allied Academies International Conference: Proceedings of the Academy for Studies in International Business (ASIB), 11(1), 7-11.

[4] Cassar, L., & Meier, S. (2018). Nonmonetary Incentives and the Implications of Work as a Source of Meaning. Journal Of Economic Perspectives, 32(3), 215-238. doi:http://dx.doi.org.liverpool.idm.oclc.org/10.1257/jep.32.3.215

[5] Lapping, C., & Glynos, J. (2018). Psychical Contexts of Subjectivity and Performative Practices of Remuneration: Teaching Assistants’ Narratives of Work.¬†Journal Of Education Policy,¬†33(1), 23-42.

[6] Gill, F. (2000). The meaning of work: Lessons from sociology, psychology, and political theory. JOURNAL OF SOCIOECONOMICS, (6). 725.

[7] Francis, V. F. (2018). Infusing Dispute Resolution Teaching and Training with Culture and Diversity. Ohio State Journal On Dispute Resolution, (Issue 2), 171.

[8] Bendassolli, P. F. (2016). Work and culture: Approaching cultural and work psychology. Culture & Psychology, 23(3), 372-390.

[9] Cook, H. M., & Shibamoto-Smith, J. S. (n.d). Japanese at work : politeness, power, and personae in Japanese workplace discourse. Cham : Palgrave Macmillan, [2018].

[10] Cook, E. E. (2016). Adulthood as Action Changing Meanings of Adulthood for Male Part-Time Workers in Contemporary Japan. Asian Journal Of Social Science, 44(3), 317-337.

[11] Morioka, R. (2014). Gender difference in the health risk perception of radiation from Fukushima in Japan: The role of hegemonic masculinity. Social Science & Medicine, 107105-112. doi:10.1016/j.socscimed.2014.02.014

[12] Hamada, l. (2017). Men’s unpaid domestic work: A critique of (re)doing gender in contemporary Japan. In M. Tsai, W. Chen, M. Tsai, W. Chen (Eds.) ,¬†Family, work and wellbeing in Asia¬†(pp. 177-191). New York, NY, US: Springer Science + Business Media. doi:10.1007/978-981-10-4313-0_9

[13] Piotrowski, M., Wolford, R., Kalleberg, A., & Bond, E. (2018). Non-standard work and fertility: a comparison of the US and Japan. Asian Population Studies, 14(2), 116-136.

[14] Suzuki, Y., Tamesue, D., Asahi, K., & Ishikawa, Y. (2015). Grit and Work Engagement: A Cross-Sectional Study. Plos ONE, 10(9), 1-11. doi:10.1371/journal.pone.0137501

[15] Karyn A., L., & Arne L., K. (1988). Age and the Meaning of Work in the United States and Japan. Social Forces, (2), 337. doi:10.2307/2579185

[16] Duffy, R. D., Autin, K. L., & Bott, E. M. (2015). Work Volition and Job Satisfaction: Examining the Role of Work Meaning and Person-Environment Fit. Career Development Quarterly, 63(2), 126-140.

[17] Pugh, A. J. (2012). The Social Meanings of Dignity at Work. Hedgehog Review, 14(3), 30-38.

[18] Muto, S. (2016). [The hierarchical semantic structure of respect-related emotions in modern Japanese people]. Shinrigaku Kenkyu: The Japanese Journal Of Psychology, 87(1), 95-101.

[19] Leunissen, J. M., Sedikides, C., Wildschut, T., & Cohen, T. R. (2018). Organizational Nostalgia Lowers Turnover Intentions by Increasing Work Meaning: The Moderating Role of Burnout. Journal of occupational health psychology, (1). 44.

[20] Fourie, M., & Deacon, E. (2015). Meaning in work of secondary school teachers: A qualitative study. South African Journal Of Education, 35(3), 1-8.

[21] Clausen, T., Burr, H., & Borg, V. (2014). Does Affective Organizational Commitment and Experience of Meaning at Work Predict Long-Term Sickness Absence?. Journal Of Occupational & Environmental Medicine, 56(2), 129-135. doi:10.1097/JOM.0000000000000078

[22] Tei, S., Becker, C., Sugihara, G., Kawada, R., Fujino, J., Sozu, T., & … Takahashi, H. (2015). Sense of meaning in work and risk of burnout among medical professionals.¬†Psychiatry And Clinical Neurosciences,¬†69(2), 123-124. doi:10.1111/pcn.12217

[23] Cake, M. A., Bell, M. A., & Bickley, N. (2015). The Life of Meaning: A Model of the Positive Contributions to Well-Being from Veterinary Work. Journal Of Veterinary Medical Education, 42(3), 184-193.

[24] Kinjerski, V., & Skrypnek, B. J. (2008). Four Paths to Spirit at Work: Journeys of Personal Meaning, Fulfillment, Well-Being, and Transcendence through Work. Career Development Quarterly, 56(4), 319-329.

[25] THE PATTERNING OF WORK MEANINGS WHICH ARE COTERMINOUS WITH WORK OUTCOME LEVELS FOR INDIVIDUALS IN JAPAN, GERMANY AND THE USA. (n.d). APPLIED PSYCHOLOGY-AN INTERNATIONAL REVIEW-PSYCHOLOGIE APPLIQUEE-REVUE INTERNATIONALE, 39(1), 29-45.

[26] Rothausen, T. J., & Henderson, K. E. (2018). Meaning-based job-related well-being: Exploring a meaningful work conceptualization of job satisfaction. Journal Of Business And Psychology, doi:10.1007/s10869-018-9545-x

[27] Kitayama, S., Akutsu, S., Uchida, Y., & Cole, S. W. (2016). Work, meaning, and gene regulation: Findings from a Japanese information technology firm. Psychoneuroendocrinology, 72175-181. doi:10.1016/j.psyneuen.2016.07.004

[28] Walter, T. (1993). Karoushi: Stress-Death and the Meaning of Work. Journal Of Business Ethics, (11), 869.

[29] Kucinskas, J., Wright, B. E., & Riepl, S. (2018). The Interplay Between Meaning and Sacred Awareness in Everyday Life: Evidence From a Daily Smartphone Study. International Journal For The Psychology Of Religion, 28(2), 71-88.

[30] Reed, K., Goolsby, J. R., & Johnston, M. K. (2016). Extracting Meaning and Relevance from Work: The Potential Connection Between the Listening Environment and Employee’s Organizational Identification and Commitment.¬†International Journal Of Business Communication,¬†53(3), 326-342. doi:10.1177/2329488414525465

[31] Kennett, P., & Lomas, T. (2015). Making meaning through mentoring: Mentors finding fulfilment at work through self-determination and self-reflection. International Journal Of Evidence Based Coaching And Mentoring, (2), 29.

[32] Malloy, D. C., Fahey-McCarthy, E., Murakami, M., Lee, Y., Choi, E., Hirose, E., & Hadjistavropoulos, T. (2015). Finding Meaning in the Work of Nursing: An International Study. Online Journal Of Issues In Nursing, 20(3), 7.

[33] Gagne, N. O. (2018). “Correcting Capitalism”: Changing Metrics and Meanings of Work among Japanese Employees.¬†Journal Of Contemporary Asia,¬†48(1), 67-87. doi:10.1080/00472336.2017.1381984

80% is Psychology

School brochure download

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Courses Tailored to Your Needs

All courses are based on latest research and consistently assume a cross-cultural and cooperative perspective. The courses aim to equip the participants with practical tools for personal and career success and can be tailored to your needs, on-site and through eLearning.

For increased

  • Self-Efficacy
  • Creativity
  • Innovation

All the lessons are available as focused lectures or interactive workshop and are complemented with accompanying material, further readings, exercises, group works, and quizzes/tests.

Mathias Sager

I’m standing with my name for it.

 

Approach

  • Multi-Disciplinary: Combining knowledge from psychology, art, technology, and business for holistic approaches.
  • Cross-Cultural: Using cross-cultural competencies and agility to bridge cultural gaps for the benefit of our diverse participants.
  • Inter-Generational: Empowering to learn, strategize, and develop with tailored solutions according to lifespan development.

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Sample C o u r s e   A

THE PSYCHOLOGY OF LEARNING AND DEVELOPING A GROWTH MINDSET

Objectives

To understand the psychological and behavioural processes on which lasting learning results from experience.

Description

In this course, participants will get input about major learning theories and get to understand of how humans do learn, process and remember information. Course participants will also consider and get examples on how practitioners can use these theories to explain behavior in cross-cultural contexts.

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Sample C o u r s e   B

INSPIRING OTHERS ACROSS CULTURES AND (SELF-) LEADERSHIP PSYCHOLOGY

Objectives

To provide participants an understanding of leadership from a psychological perspective, and to examine the impact of culture on leadership success.

Description

In this course, participants will study leadership challenges from a several different psychological perspectives, gaining an understanding of more or less effective leadership styles across different cultures and contexts, and the ethical use of power and influence.

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Sample C o u r s e   C

DEVELOPING HUMAN CAPITAL, CULTURAL AGILITY, AND GLOBAL TALENT MANAGEMENT

Objectives

To develop an understanding of the psychological aspects around human capital development, cultural agility, and the impact and effectiveness of different global talent management strategies.

Description

This course explores the interaction between personality, leadership types, and individual learning styles. Course participants will evaluate the psychological concept of talent and study the criteria for attracting, retaining and developing talent globally. Participants will also consider the effectiveness and fairness of global talent management strategies and their impact at individual and organizational levels.

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O n l i n e   C o u r s e s

Developing Leadership Skills

The course ‚ÄėDeveloping Leadership Skills‚Äô is a compelling summary of latest research and good practices that may well become your passport to explore new ways of effective leadership styles, increased levels of motivation, and untapped creativity.

Whether you are an HR practitioner, an aspiring or current leader, an executive coach, or a student, this logically structured course will help you in becoming personally and professionally more effective and efficient. You are offered practical tools for insight and understanding of your possible

  • roles in team situations,
  • conflict management style,
  • successful negotiation strategies,
  • stress management,
  • motivation,
  • better decision-making, as well as
  • unlocking of your innovation capacity.

The goal of this course is to make sure you will find answers to the questions that are relevant for personal growth and a thriving career. Compact, straightforward, and with numerous references to further information, the interdisciplinary, innovative, and cross-cultural knowledge and perspectives presented in the twelve short lectures will benefit your well-being and success as a dynamic leader and the common good alike.

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T h e   T e a c h e r

Researcher & Educator

Overview

Mathias‚Äô transferable skills and experience are in education, business administration, advisory, risk management, and psychology and learning & development to facilitate change from a cross-cultural perspective. He has led  quality and complex programs successfully working with diverse teams and collaborating interdisciplinary with stakeholders to achieve innovative solutions. Mathias has worked as a teacher, a leadership trainer, as well as a senior manager responsible for client relationships, counseling, and virtual teams around the world. Also, he‚Äôs a social entrepreneur and serving as a strategy and leadership advisor for various clients.

Expertise

  • Cross-cultural developmental psychology
  • Psychology of Learning
  • Global Talent Management (GTM)
  • Leadership and Business Administration
  • Strategic Thinking, ICT, and Risk and Program Management

Work Experience

Visiting Researcher at University of Tokyo (Interfaculty Initiative in Information Studies)

  • Founder of the Platform Cooperativism Japan (PCJ) Consortium
  • Research collaboration related to the PCJ

Strategy Advisory and Project Management Services for International Technology Companies in Japan and India

  • Strategy and concept
  • Branding, Marketing, and P&R
  • Project Management

Occasional Instructor Leadership & Organizational Development at J-Globalgroup

  • Conceptualization of a Learning & Development model
  • Event facilitator and Instructor

Senior Manager | Financial Services (Advisory) at Ernst & Young ShinNihon LLC

  • Global lead and coordination of IT advisory, risk, assurance, and compliance projects for Japanese and International clients in the Financial Services sector
  • Team leader and counselor in the International IT Risk and Assurance practice
  • Cross-service line and multidisciplinary team and business development

Senior Manager, Advisory Services | EMEIA Financial Services, Ernst & Young AG

  • Advisory Services IT Risk and Assurance Insurance Services Team Leader Switzerland
  • Learning champion for the national IT Advisory practice, including design and deployment of learning maps, including the coordination and delivery of training and recruitment
  • Design, implementation and lead of project management office services

Trainer/Lecturer at the Akademie der Treuhandkammer (academy of the Institute of Certified Accountants and Tax Consultants)

  • Conception and realization (train the trainer and lecturer) of the Modules ‚ÄúAudit‚ÄĚ and ‚ÄúProfessional Judgment: Process oriented audit‚ÄĚ

Trainer for Leadership Communication at the Centre for Information and Communication of the Swiss Army (ZIKA)

  • Leadership communication and conÔ¨āict management trainer for public services personnel
  • Communications manager of the Center for Information and Communications of the Swiss Army

High School Teacher, Rupperswil

  • Class tutor, all courses

Expertise

  • Cross-cultural developmental psychology
  • Psychology of Learning
  • Global Talent Management (GTM)
  • Leadership, Business Administration, and Project Management

Education

-Diploma in Psychology (MSc program University of Liverpool), 2016 – 2018

-Executive MBA in ICT Management, University of Fribourg, 2010 – 2014

-Bachelor in Information Management, IFA, 2005 – 2007

-Postgraduate Certificate in Crisis Communication, 2006 – 2006

-Bachelor in Education Science, University of Neuch√Ętel, Higher Pedagogical Institute, Zofingen, 1995 – 1998

Language Fluency

  • Native German speaker;
  • Professional business level English

Nationality

Switzerland

‘Developing Leadership Skills’ online course: Drop me a message for free access.

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Hello All,

As you know from past years, I have been researching, advising, and working with many successful global leaders. I have also read several hundred research papers and books on leadership from a managerial and psychological perspective.

I am very happy to announce that finally, I have converted key learnings into 1.5 hours online course on Udemy. I am glad to give this course for free for an additional 3 days to my social media connected friends. Those who are interested, please drop me a message and I am happy to share 150 USD course for free. Hope you like this little gift!

My course ‘Developing Leadership Skills: Personality, Motivation, and Creativity’

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My course ‘Developing Leadership Skills: Personality, Motivation, and Creativity’

Hello Everyone!

As you know from my blogging activities, I’m doing a lot of research, writing and projects related to leadership and personal development.

For the last few weeks, I’ve been working on my first online course and today it’s officially live on Udemy, the platform for high-quality on-demand online courses!

You can find a description of my course ‚ÄėDeveloping Leadership Skills: Leadership Personality, Motivation, and Creativity‚Äô below as well as in this introductory/promotional video:¬†https://youtu.be/TQQWZCn3R_A¬†

I am very happy to announce that finally, I have converted key learnings into 1.5 hours online course on Udemy. I am glad to give this course for free for an additional 3 days to my social media connected friends. Those who are interested, please drop me a message and I am happy to share 150 USD course for free. Hope you like this little gift!

If you know of anyone else that’d be interested to learn developing leadership skills, I’d appreciate if you’d share this information with them too.

Thanks so much, and all the best!

Mathias


Course description

The course¬†‚ÄėDeveloping Leadership Skills‚Äô is a compelling summary of latest research and good practices that may well become your passport to explore new ways of effective leadership styles, increased levels of motivation, and untapped creativity.

Whether you are an HR practitioner, an aspiring or current leader, an executive coach, or a student, this logically structured course will help you in becoming personally and professionally more effective and efficient. You are offered practical tools for insight and understanding of your possible

  • roles in team situations,
  • conflict management style,
  • successful negotiation strategies,
  • stress management,
  • motivation,
  • better decision-making, as well as
  • unlocking of your innovation capacity.

The goal of this course is to make sure you will find answers to the questions that are relevant for personal growth and a thriving career. Compact, straightforward, and with numerous references to further information, the interdisciplinary, innovative, and cross-cultural knowledge and perspectives presented in the twelve short lectures will benefit your well-being and success as a dynamic leader and the common good alike.

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Hope, Living with Uncertainties, and Tolerance for Ambiguity

Summary. In the light of uncertain future threatening outcomes, present ambiguous information often is interpreted more negatively than it would be the case in a safe context. Black-and-white thinking is hindering positive deciphering of ambiguous information. People educated in open-mindedness and who have learned to tolerate ambiguity can better persevere in their tolerance even in situations of danger. Individuals’ dependencies on hierarchical power can cause closed mental systems that are increasingly unable to tolerate differences, ambiguities, and uncertainties. The promotion of hope might be a useful approach to reduce uncertainty intolerance that leaves more room for thoughtful and empathic decisions. It will be crucial how we instill hope and support our children to live constructively with uncertainties while retaining a high tolerance for ambiguity and open-mindedness as required to find the solutions sought for the benefit of all. What are your learnings from uncertain/ambiguous situations and how did you learn to develop a tolerance for it?

mathias-sager-hope-uncertainty-tolerance-ambiguity


The difference between ‚Äėuncertainty‚Äô and ‚Äėambiguity‚Äô

Intolerance of Uncertainty and Intolerance of Ambiguity often have been confused. Although IU and IA are overlapping concepts, they can be differentiated as follows: Intolerance of uncertainty refers future negative events that cause worries, and intolerance for ambiguity refers to adverse stimuli in the present [3]. Also, intolerance of uncertainty is built on the fact that information on outcomes of a situation is missing while intolerance for ambiguity is characterized by ambivalent or conflicting information available on the situation [5].

The effect of intolerance for uncertainty on tolerance for ambiguity

As per the discussion around the article https://mathias-sager.com/2018/06/12/tolerance-for-ambiguity-as-a-gateway-to-leadership-opportunity/ it became clear to me that tolerance for ambiguity respectively Intolerance for Ambiguity might be dependent a lot on context too. Thanks to all the involved for triggering that further research. While having assumed general business situations in times of relative peace in democratic countries in the last article, individual’s behavior in highly stressful (e.g., military) conditions in threatening environments needs to be looked at specifically, including both the concepts of uncertainty and ambiguity. I hope this article can contribute to that discussion.

Tolerance for ambiguity of an individual can be reduced in the context of threat through uncertainty, and especially when there is increased intolerance of uncertainty. In other words, in the light of uncertain future threatening outcomes, present ambiguous information is interpreted more negatively than it would be the case in a safe context [4]. Besides, not only the threat itself but the possibly stronger propagation of stereotyping (e.g., of enemies) might promote black-and-white thinking that is hindering an open mindset as required to positively decipher ambiguous information. People educated in open-mindedness and who have learned to tolerate ambiguity can better persevere in their tolerance even in situations of danger [7].

We generally have a choice between concern and cruelty. But as the example above showed, sometimes not-so-obvious factors influence our predispositions for one of the options because intolerance for an ambiguous situation, induced by threats of uncertainty, may trigger reactions of self-defense based on uncontrolled prejudices. Interviewing perpetrators in the Rwanda genocide revealed that individuals’ dependencies on hierarchical power caused closed mental systems unable to tolerate differences, ambiguities, and uncertainties [10].

Hope and resilience to endure uncertainty

In our times of continued pervasiveness of populations living in environments of war and disasters, resilience is a further important concept. Hope as related to resilience is enabling individuals to imagine a better future and to endure the present despite the uncertainty for such an achievement [9]. That way, the promotion of hope might be a useful approach to reduce uncertainty intolerance and consequently to increase the tolerance for ambiguity for a more open mindedness that leaves room for thoughtful and empathic decisions.

Growth versus safety orientation

Maslow (1968) made the point that we are oriented toward either growth or safety in our everyday lives and that a growth orientation is more favorable for psychological health and well-being [1]. When self-protection (needs) get reduced, self-awareness can arise and facilitate the appreciation of multiple possibilities in situations, which might be the stage of personal development where tolerance for ambiguity as the capacity to accept paradoxes starts to become feasible [2]. Systems of mass conformity, authoritarianism, and nationalism/racism are offered as a means for safety, unfortunately at the cost of growth possibilities through autonomy, creativity, and the use of reason though. After World War II this became evident and powerful movements toward an open mind of tolerance of ambiguity emerged that could cater to both safety and growth needs [8]. It is a function of societies to prepare the next generation for life, and it will be crucial how we instill hope and support our children to live constructively with uncertainties while retaining a high tolerance for ambiguity and open-mindedness as required to find the solutions sought for the benefit of all [6].

What are your learnings from uncertain/ambiguous situations and how did you learn to develop a tolerance for it?

 

References

[1] Maslow, A. H. (1968). Toward a Psychology of Being. New York: Van Nostrand Reinhold.

[2] Hartman, D., & Zimberoff, D. (2008). Higher Stages of Human Development. Journal Of Heart-Centered Therapies, 11(2), 3-95.

[3] Grenier, S., Barrette, A. M., & Ladouceur, R. (2005). Intolerance of Uncertainty and Intolerance of Ambiguity: Similarities and differences. PERSONALITY AND INDIVIDUAL DIFFERENCES, (3). 593.

[4] Neta, M., Cantelon, J., Haga, Z., Mahoney, C. R., Taylor, H. A., & Davis, F. C. (2017). The impact of uncertain threat on affective bias: Individual differences in response to ambiguity. Emotion, 17(8), 1137-1143. doi:10.1037/emo0000349

[5] Kirschner, H., Hilbert, K., Hoyer, J., Lueken, U., & Beesdo-Baum, K. (2016). Psychophsyiological reactivity during uncertainty and ambiguity processing in high and low worriers. Journal Of Behavior Therapy And Experimental Psychiatry, 5097-105. doi:10.1016/j.jbtep.2015.06.001

[6] Einwanger, J. (2014). Wie riskant ist Sicherheit? (German). Pädiatrie & Pädologie, 49(4), 33. doi:10.1007/s00608-014-0152-4

[7] Bright, L. K., & Mahdi, G. S. (2012). U.S./Arab Reflections on Our Tolerance for Ambiguity. Adult Learning, 23(2), 86-89.

[8] Rohde, J. (2015). Review of The open mind: Cold War politics and the sciences of human nature. Journal Of The History Of The Behavioral Sciences, 51(3), 343-345. doi:10.1002/jhbs.21739

[9] Wilson, M. J., & Arvanitakis, J. (2013). The Resilience Complex. M/C Journal, 16(5), 17.

[10] Böhm, T. (2006). Psychoanalytic aspects on perpetrators in genocide: Experiences from Rwanda. Scandinavian Psychoanalytic Review, 29(1), 22-32. doi:10.1080/01062301.2006.10592776

Tolerance for Ambiguity as a Gateway to Leadership Opportunity

mathias-sager-tolerance-for-ambiguity

The necessity for tolerance of ambiguity

Today’s professionals need to succeed in technology-rich environments [1]. Information age organizations are characterized by rapid change and uncertainty [2]. Progressing globalization poses challenges through ambiguities that are caused by ever novel, complex, and changing socio-economical, environmental, technological, and workforce factors [3]. The ability to tolerate ambiguity, therefore, is increasingly vital for successful leaders and employees alike [1].

Definition

‚ÄúThe tolerance for ambiguity (or intolerance for ambiguity) construct relates to a person‚Äôs disposition or tendency in addressing uncertain situations‚ÄĚ [4, p.1]. The concept is also described in organizational behavior as ‚Äúa coping mechanism for dealing with organizational change‚ÄĚ [5].

Tolerance for ambiguity as a performance driver

Tolerance for ambiguity was found to support organizational performance drivers, such as [2]:

  • Mindfulness
  • Receptive for cross-cultural work and collaboration
  • Flexibility and adaptability
  • Tolerance for failure
  • Taking risks
  • Creativity and innovation
  • Monitoring self
  • Entrepreneurship, entrepreneurial performance, and
  • Managerial performance
  • A firm‚Äôs financial and market performance

Importance for (global) leadership

‚ÄúDealing with ambiguity is seldom taught, but higher-performing leaders tend to understand that uncertainty can be the gateway to opportunity‚ÄĚ (6, p. 30).

Indeed, tolerance (or intolerance) for ambiguity influences one’s behavior and consequently leadership and decision-making style [4]. Studies have found that expatriates high on tolerance for ambiguity adjust and perform better in global work workplaces and cross-cultural environments [3].

Practicing tolerance for ambiguity

Leadership learning and development should adapt to the rapidly evolving business world, for example, by providing innovative learning strategies such as simulations [2]. Potential for improvement and learning progress related to tolerance for ambiguity can be measured with according psychometric assessments and accordingly monitored as a key leadership ability [3].

 

References

[1] Arlitsch, K. (2016). Tolerating Ambiguity: Leadership Lessons from Off-Road Motorcycling. Journal Of Library Administration, 56(1), 74-82. doi:10.1080/01930826.2015.1113063

[2] Brendel, W. )., Hankerson, S. )., Byun, S. )., & Cunningham, B. ). (2016). Cultivating leadership Dharma: Measuring the impact of regular mindfulness practice on creativity, resilience, tolerance for ambiguity, anxiety and stress. Journal Of Management Development, 35(8), 1056-1078. doi:10.1108/JMD-09-2015-0127

[3] Herman, J. L., Stevens, M. J., Bird, A., Mendenhall, M., & Oddou, G. (2010). The tolerance for ambiguity scale: Towards a more refined measure for international management research. International Journal Of Intercultural Relations, 34(1), 58-65. doi:10.1016/j.ijintrel.2009.09.004

[4] Kajs, L. T., & McCollum, D. L. (2009). Examining tolerance for ambiguity in the domain of educational leadership. Academy Of Educational Leadership Journal, 13(2), 1-16.

[5] Judge, T.A., Thoresen, C.J., Pucik, V. and Welbourne, T.M. (1999), ‚ÄúManagerial coping with organizational change: a dispositional perspective‚ÄĚ, Journal of Applied Psychology, Vol. 84 No. 1, pp. 107-122, doi: 10.1037/0021-9010.84.1.107.

[6] Shullman, S. L., & White, R. P. (2012). Build Leadership’s Tolerance for Ambiguity.¬†Chief Learning Officer,¬†11(10), 30-33.

The Benefits of an Internal Locus of Control Personality

mathias-sager-locus-of-control

Summery benefits of an internal locus of control

  • Belief in one‚Äôs control over their life
  • Improved information acquisition
  • Better decision-making processes
  • Self-efficacy, job effectiveness, and higher achievement
  • Less risk of burnout
  • Generally increased happiness
  • Increase leadership adaptability

 

Rapidly changing leadership challenges

Leadership education has undergone a substantial shift. Life and working world seem to have become more complex with competing urgencies and over-dynamic developments of issues that challenge the required qualities of the next generation of leaders. Leaders today need to be able to find ever-new solutions and adaptations to challenging situations. This can be traced back, for example, to the growing world population and increased growth expectations in all areas of life and economy that cause growth issues in the following six areas [1]:

  • Space
  • Agricultural yield
  • Natural resource management
  • Energy production and consumption
  • Climate change, and
  • Global health

Organizations keep aspiring to increase profits, acting ethically, and promoting community and environmental sustainability. How will it be possible to optimize all these aspects while not doing it at the cost of others [1]? One answer is that it requires leaders who believe they can respond to these challenges in their own capacity, a concept that is coined as ‚Äúlocus of control.‚ÄĚ

Definition of internal vs. external locus of control

Locus of control is about a person’s confidence that he or she can control events in their lives. Individuals with an internal locus of control have a strong sense of self-responsibility and that they have the power to change their lives. Externally-controlled individuals believe that they are not in control of their lives and it is instead chance, opportunities, and other individuals and events (i.e., the circumstances) that determine their destiny [2].

According to research, adverse consequences from an external locus of control are heightened levels of intolerance and anxiety, and finally higher burnout rates [4].

Internal locus of control, on the other hand, is associated with individuals gathering more information [3], which improves their decision-making process, effectiveness, and achievement. That internally-controlled individuals benefit from increased self-efficacy is in line with these results. For example, it was found that teams with individuals of relatively high internal locus of control are able of higher performance in a self-reliant way respectively without a leader [5]. Last but not least, people with an internal locus of control generally enjoy more happiness [4].

Adaptation of leadership style

Locus of control is one aspect of personality. Leaders with an internal locus of control can adapt their leadership style as required to achieve the leadership objectives effectively and efficiently [6].

What’s your locus of control?

LEt’s find out more about ourselves. You can find a couple of free online assessments related to locus of control. The following example structures the result along different dimensions of life, such as achievement, career, relationships, and health. Comparing different tests, you will see soon that it becomes quite clear how to distinguish between internal and external locus of control.

http://psychologia.co/locus-of-control/

psychologica locus of control test

Example result overview

 

References:

[1] Andenoro, A. C., Sowcik, M. J., & Balser, T. C. (2017). Addressing Complex Problems: Using Authentic Audiences and Challenges to Develop Adaptive Leadership and Socially Responsible Agency in Leadership Learners. Journal Of Leadership Education, 16(4), 1-19.

[2] Schultz, D. P., & Schultz, S. E. (2007). History of modern psychology. ńįstanbul: Kakn√ľs Psikoloji YayńĪnlarńĪ.

[3] Boone, C., Van Olffen, W., & Van Witteloostuijn, A. (2005). Team locus-of-control composition, leadership structure, information acquisition, and financial performance: a business simulation study. Academy Of Management Journal, 48(5), 889-909. doi:10.5465/AMJ.2005.18803929

[4] Tas, I., & Iskender, M. (2018). An Examination of Meaning in Life, Satisfaction with Life, Self-Concept and Locus of Control among Teachers. Journal Of Education And Training Studies, 6(1), 21-31.

[5] Akca, F., Ulutas, E., & Yabanci, C. (2018). Investigation of Teachers’ Self-Efficacy Beliefs, Locus of Control and Intercultural Sensitivities from the Perspective of Individual Differences.¬†Journal Of Education And Learning,¬†7(3), 219-232.

[6] Dumitriu, C., Timofti, I. C., Nechita, E., & Dumitriu, G. (2014). The Influence of the Locus of Control and Decision-making Capacity upon the Leadership Style. Procedia РSocial And Behavioral Sciences, 141(4th World Conference on Learning Teaching and Educational Leadership (WCLTA-2013), 494-499. doi:10.1016/j.sbspro.2014.05.086

[7] Cooper, C. (2010). Individual differences and personality (3rd ed.). London: Hodder Education. Retrieved February 3, 2015 from http://cw.tandf.co.uk/psychology//individual-differences- and-personality/

[8] Khan, E. (1998). Carl Rogers, More Relevant Today Than Freud. Retrieved June 6, 2017, from http://adpca.org/publicfiles/library/Carl%20Rogers%2C%20More%20Relevant%20Today%20than%20Freud_Edwin%20Kahn.pdf

[9] Saxena, M. K., & Aggarwal, S. (2010). Developing Emotional Intelligence in Children РRole of Parents. International Journal Of Education & Allied Sciences, 2(2), 45-52.

[10] Banai, B., & Perin, V. (2016). Type of High School Predicts Academic Performance at University Better than Individual Differences. Plos ONE, 11(10), 1-16. doi:10.1371/journal.pone.0163996

[11] Salgado, J. F., Moscoso, S., & Berges, A. (2013). Conscientiousness, Its Facets, and the Prediction of Job Performance Ratings: Evidence against the narrow measures. International Journal Of Selection & Assessment, 21(1), 74-84. doi:10.1111/ijsa.12018

[12] Bertram, K., Randazzo, J., Alabi, N., Levenson, J., Doucette, J. T., & Barbosa, P. (2016). Strong Correlations between Empathy, Emotional Intelligence, and Personality Traits among Podiatric Medical Students: A Cross-sectional Study. Education For Health: Change In Learning & Practice (Medknow Publications & Media Pvt. Ltd.), 29(3), 186-194. doi:10.4103/1357-6283.204224

[13] Boyle, G. J., Stankov, L., & Cattell, R. B. (1995). Measurement and statistical models in the study of personality and intelligence. In D. H. Saklofske & M. Zeidner (Eds.),¬†International Handbook of Personality and Intelligence¬†(pp. 431‚Äď433).

The Development of Cultural Agility (A Literature Review)

mathias-sager-cultural-agility copy

Introduction

Advancing globalization requires new workplace competencies [1]. Among Global Talent Managers, there is the sobering realization that people working in an increasingly global environment find themselves challenged in acquiring the necessary cultural agility [2] In today‚Äôs world Global talent management, mobility, and cultural agility belong together [3]. ‚ÄúBridging the global skills gap‚ÄĚ through international assignments was rated as a priority for more than 1,200 globally surveyed CEO‚Äôs ([4]. p. 19).

The term ‚Äúcultural agility‚ÄĚ was already used before as, for example, by Freedman (2003) who saw cultural agility to be needed in teams working around the world [5]. In Caligiuri‚Äôs (2012) book, the same is more specifically defined as a mega ‚ÄúMega-competency that enables professionals to perform successfully in cross-cultural situations . . . [it is] a combination of natural abilities, motivation to succeed, guided training, coaching, and development over time‚ÄĚ ([6] pp. 4‚Äď5). In Caligiuri‚Äôs work, one can find a later leaner version that goes as follows: ‚ÄúCultural agility is the ability to quickly, comfortably and effectively work in different cultures and with people from different cultures‚ÄĚ [7]. Other researchers accepted cultural agility to play a role in cross-cultural professional contexts [8].

Theoretical background

As per the analysis of Gibbs and Boyraz (2015), cultural intelligence (CQ), global mindset, and cultural agility are sometimes used interchangeably, and most scholars might agree that these concepts are in minimum inter-related [9]. In the form the cultural agility mega-competency is broken down into four categories that are behavioral, psychological, cross-cultural interactions and decisions, and comprising of a dozen more specific components, cultural agility seems to contain all that is needed to perform successfully in cross-cultural settings [10]. The so-called ‚Äújangle fallacy‚ÄĚ (Kelley, 1927, as cited in Brenneman, Klafehn, Burrus, Roberts, & Kochert, 2016) exists when a construct is conceptualized differently and, therefore, also named otherwise [11]. This is roughly what was found when analyzing four frameworks related to the field of cross-cultural competency (C3) [11]. A generally agreed-upon definition of C3 is that it is the ‚Äúknowledge, skills, and affect/motivation that enable individuals to adapt effectively in cross-cultural environments‚ÄĚ [12].

Multinational enterprises (MNEs) today often use the term ‚Äúcultural agility‚ÄĚ to describe their expectations regarding employees‚Äô ‚Äúflexibility.‚ÄĚ The ability to adapt culturally intelligent to local situations, from such a usage perspective, addresses the need to be responsive in a global marketplace [13]. Cognitive complexity refers to the ability to switch between distinct cultural demands [14] and strikingly illustrates how agility suggests ‚Äúmovement‚ÄĚ as an organizing principle [15]. ‚ÄúCultural adaptiveness‚ÄĚ in that sense is only one out of three possible ‚Äúresponding moves‚ÄĚ that define cultural agility. The second is ‚Äúcultural minimization‚ÄĚ that is required from an employee when putting a supervisor‚Äôs command above a cultural norm, and third, there is ‚Äúcultural integration‚ÄĚ that is the consideration of concurrent cultures as, for example, in a multi-cultural team [16].

Some authors also distinguish cultural learning and cultural agility as two aspects of 3C ([10]; [17]), matching the discrimination between ‚Äúunderstanding about‚ÄĚ and ‚Äúknowing to use knowledge‚ÄĚ as pointed to in Hounsell (2016) [18]. It is the notion of cultural agility that is meant to be required to integrate cultural inclusion respectively to use the knowledge of inclusion to manifest it in a behavior that is producing inclusive organizational results [19]. Therefore, for the further course of this systematic review, the following short definition is used: Cultural agility is ‚Äúrelated to the ability ‚Ķ to use your cross-cultural learning effectively‚ÄĚ [20]. Training and development are significant for International Human Resources Management (IHRM) [9]. The question to be investigated by this research aims to shed light on how much focus exists in the literature on the ‚Äúusage‚ÄĚ aspect of cultural knowledge. A systematic review shall provide for the answer by analyzing the relative emphasis put on training (i.e., specific knowledge/skills acquisition) as compared to development (i.e., a longer-term gathering of experiences and lessons learned as applicable fur improved cultural agility). Furthermore, developmental approaches shall be studied and reported to potentially support GTM practices in their challenge to extend their repertoire of available approaches and measures.

For Methodology and Results details, see Appendix A.

Discussion

Similar to this systematic review’s finding that only 20% of the analyzed articles did specify cultural agility in connection with training and development, others found that only one out of four companies do assess cultural intelligence or agility in their international assignment candidates [22]. Although in Lundby and Caligiuri’s (2013) survey cultural agility was rated as the third most important senior leader quality, the results of this review tendentially lean to support existing gaps in delivering brand success in GTM and a related need for not only training technical skills but developing cultural agility competencies [19], [23]. Foreign culture on-site programs like the Cultural Agility Leadership Lab (CALL) [24] may be effective solutions to narrow the gap. Interactional experiences with peers from other cultures seem to be an effective path to develop cultural agility [25].

Implications and future research

The findings and discussion in this article imply that experiential development opportunities should be sought by GTM practices to supplement a learning system towards increased effectiveness in developing cultural agility [1]. A stronger link between organizations GTM function and their international assignee selection should be established. Psychological measures like the Cultural Agility Climate Index (CACI) could be used to support candidate and assignment effectiveness assessments [22]. Measuring the current state would provide for the basis justifying the sustainable investment into cultural agility competencies [19]. Watson (2014) found that diversity and inclusiveness training is standard practice, while the long-term building of cultural agility was found to be a less usual investment [19].

A facet of cultural agility this study came across too is the motivational component of the construct. While ‚Äúwillingness‚ÄĚ had been included already in earlier conceptualizations of cultural agility [10], the term ‚Äúagility‚ÄĚ does not naturally imply such a component. Interestingly, Caligiuri, Baytalskaya, and Lazarova (2016) came later up with a construct of ‚Äúcultural humility‚ÄĚ and found evidence for its effectiveness in enhancing leadership skills, performance, and engagement [26]. It would be interesting to see how the concepts of cultural agility and cultural humility could be integrated as some scholars still see cultural agility and the will for cultural adaptation as complementary rather than inclusive concepts [27].

Limitations

More research should have been done to evaluate the precision of the use of the terms ‚Äútraining‚ÄĚ and ‚Äúdevelopment‚ÄĚ in the analysis of this systematic review. It can be that the inclusion of synonyms or the more in-depth study and interpretation of the literature analyzed would have led to different results. Also, relying on Google scholar search and only processing around 30% of the results does not represent an as complete study as possible. Also, the result interpretation may be biased as it was not benchmarked against any further industry standards than mentioned in the article.

Conclusions

This study identifies components and evaluates the focus on training and development in the cultural agility literature. This paper found introductory that cultural agility potentially surpasses the scope of cross-cultural competency (C3) as it entails a behaviorally consequential nature that makes it especially practical for GTM considerations [11]. On the other side, possible motivational aspects of cultural agility need to be further clarified.

In any case, for various sectors in a continuously globalizing world, the development of cultural agility through experiential means such as mobility programs [8] could gain even more popularity as a promising success factor for MNEs’ search and development of talents.

 


 

Appendix A

Methods

Research design

This study assumed a descriptive, quantitative analysis-based approach of a systematic literature review. Systematic reviews help the creation of a scientifically derived summary of available evidence [21]. It is not known to the author of this review that another study did systematically review the research question related to training and development focus on promoting cultural agility.

Data collection

The systematic review as designed in this article first selected from the University of Liverpool (UOL) discovery database books, e-journals, and theses with the search term ‚Äúcultural agility.‚ÄĚ Second, the Google Scholar search widget on the same (UOL) portal with the same search term was used to retrieve more documents. The UOL discovery database search found 13 documents published in 2012 or later, whose checking resulted in the exclusion of 2 irrelevant and one non-accessible (commercially protected) file, leaving 11 documents for analysis. The Google Scholar search found 424 results, of which 130 were books, e-articles, or theses. Out of the 130, 63 sources were accessible for download. The check for the inclusion criteria of equal or higher than the year 2012 further reduced the population to 47 documents that have been downloaded then and analyzed. The publication date 2012 as an inclusion criterion seemed appropriate considering this is the year of the publication of Paula Caligiuri‚Äôs book ‚ÄúCultural Agility: Building a Pipeline of Successful Global Professionals.‚ÄĚ

Data extraction and analysis

The analysis of the available documents included an in-document search for ‚Äúagility‚ÄĚ and ‚Äúagile‚ÄĚ to get to the section where a potential definition or description of cultural agility could be found; the according passages have been examined and studied for finding answers to the research question. In this process, additional 8 documents have been excluded due to irrelevance. The total number of included texts, therefore, was 50 and represents a significant amount of relevant and recent data sources across a broad range of scientific journals and other scholarly resources. The analysis report table documents copied text snippets from pertinent passages of the analyzed files. Due to space limitations, these were kept rather short without providing much further context.

Results

Among the 50 documents derived from the databases and Google Scholar, nine were found to contain a mentioning or elaboration related to ‚Äútraining,‚ÄĚ and six instances were found that include developmental aspects. Consequently, only 32% of the analyzed document did prominently refer to training and development in their section about cultural agility. A simultaneous presence of ‚Äútraining‚ÄĚ and ‚Äúdevelopment‚ÄĚ appeared in five papers. In table 1, the 11 reportable results are outlined. The results indicate that more research articles do mention ‚Äútraining‚ÄĚ as compared to ‚Äúdevelopment‚ÄĚ with regards to the concept of cultural agility. A couple of interesting operationalizations of cultural agility development were found as will be shown in the discussion section.

Table 1. Training and development in cultural agility related articles

#TextTrainingDevelop-ment
1Mukerjee (2014). As universities become increasingly global in their reach and operations, cultural agility is likely to be a competency that will be sought after and reflected in the recruitment, training and development processes [8]xx
2Dinwoodie, Quinn, and McGuire (2014) Strategic Drivers for Leadership for expansion into international markets: Cultural agility‚ÄĒpromote the predisposition to appreciate diversity and develop cultural intelligence to operate successfully in unfamiliar territories. [28] x
3Gibbs and Boyraz (2015) These concepts – cultural intelligence, global mindset and cultural agility – have each been extensively studied in terms of leadership, but they have yet to be applied to team level processes. For instance, Caligiuri (2012) regards cultural agility as a necessary skill of global business professionals. These professionals are usually CEOs and top managers responsible for more strategic organizational functions, who generally get more customized training, coaching, and development, rather than lower level virtual team members. / Attracting global team leaders and team members with the important skills needed to manage cultural diversity ‚Äď cultural agility, global mindset, and CQ ‚Äď is an issue with significant implications for IHRM, not only for training and development but also for selection of team members. [9]xx
4Hounsell (2016). The development in students of a global outlook or global mindset generally focuses on the internationalisation of curriculum content within and across disciplines or subject areas. The knowledge gained takes two main forms. The first is a fuller understanding about other nations and cultures, or the use of knowledge and perspectives derived in or from other nations and cultures, leading to what has sometimes been called ‚Äėcultural versatility‚Äô or ‚Äėcultural agility‚Äô. In HKU‚Äôs overarching goals for four-year degrees, this is referred to as intercultural understanding. [18] x
5Vega (2012). The creation of an informative guide that addressed cultural agility in emergency medicine would benefit both the EMS and Vietnamese-American communities. [29]x 
6[30] Honnor (2013). Explains how the learning and development function at Infosys supports its global activities by developing competences that offer the organization global and cultural agility. x
7Synoground (2013). Cross-Cultural Competency (C3) has surfaced as the term to describe cultural ability and adaptability in personnel. Cultural Agility, a term coined by Dr. Paula Caligiuri, is used here to describe a degree of talent that surpasses C3. Using these concepts as a framework, the analysis herein will make suggestions designed to improve cross-cultural talent recognition and recruiting practices and introduce a potential training paradigm to fit the traditional GPF and SOF/IW framework of the services. [31]x 
8McKinley (2016). Internationalizing the curriculum: explicitly pugng in assessments or program requirements that relate to cultural agility [32]x 
9Jameson and Goshit (2017). program participants (domestic and international) to develop the intercultural skills, knowledge, and mindsets to communicate effectively across cultural boundaries. For the IPDF this typically includes cultural agility, open mindedness, respect, patience, empathy, leadership, an understanding of intercultural communication styles, willingness to step out of one‚Äôs comfort zone, as well as a basic understand- ing of the impact of power and privilege. [33]x 
10Martin and Zhang (2017). The main goal of the course is to further students‚Äô understanding and knowledge of education and business leaders‚Äô best practices and how they can apply these best practices to their current career, as well as their future career within the education arena. The course objectives are consistent for both the domestic and international trips and are as follows: – Researching emerging global paradigms, best practices, and structures in education and business. ‚Äď Analyzing international¬†¬† assessment measures -implement, understand drivers, improvement. – Building learning partnerships with global school and business leaders. – Increasing students’ global awareness, perspectives, and cultural agility. – Understanding the transferability of global educational and business systems. – Understanding the external environmental impact on education and business. [34]x 
11Pace, A. (2012). After detailing each of these competencies, Caligiuri shares how readers can attract, recruit, assess, select, train, and develop culturally agile employees. / As far as workplace learning and development, Caligiuri notes: ‚ÄúA learning system to develop cultural agility needs to include two parts, cross-cultural training and experiential development opportunities.‚ÄĚ [1]xx
Total1196

 

References

[1] Pace, A. (2012). Developing Global Savvy. T+D, 66(11), 74.

[2] Morrow, I. J. (2014). Edward T. Reilly (Ed.). AMA Business Boot Camp: Management and Leadership Fundamentals That Will See You Successfully Through Your Career. New York, NY: AMACOM, 2013, 236 pages, $25.00 hardcover. Personnel Psychology, 67(2), 523-526.

[3] Uma, S. N. (2013) Global HR Issues and Challenges for Managers.

[4] PriceWaterhouseCoopers‚Äôs 14th Annual Global CEO Survey (2011), ‚ÄúGrowth reimagined: prospects in emerging markets drive CEO confidence‚ÄĚ, PriceWaterhouseCoopers.

[5] Freedman, R. (2003). Creating Global Leaders │ Do your top managers have the cross-cultural agility to earn the trust of key constituencies abroad?.¬†CHIEF EXECUTIVE -NEW YORK-, (189 ). 20.

[6] Caligiuri, P. (2012). Cultural agility. [electronic book] : building a pipeline of successful global professionals. San Francisco : Jossey-Bass, c2012.

[7] Caligiuri, P. (2013). Developing culturally agile global business leaders. Organizational Dynamics, 42(3), 175-182. doi:10.1016/j.orgdyn.2013.06.002

[8] Mukerjee, S. (2014). Agility: a crucial capability for universities in times of disruptive change and innovation.¬†Australian Universities’ Review, The,¬†56(1), 56.

[9] Gibbs, J. L., & Boyraz, M. (2015). International HRM’s role in managing global teams. The Routledge companion to international human resource management, 532-551.

[10] Caligiuri, P., Noe, R., Nolan, R., Ryan, A. M., & Drasgow, F. (2011). Training, developing, and assessing cross-cultural competence in military personnel. Rutgers-The state univ Piscataway NJ.

[11] Brenneman, M. W., Klafehn, J., Burrus, J., Roberts, R. D., & Kochert, J. (2016). Assessing Cross-Cultural Competence: A Working Framework and Prototype Measures for Use in Military Contexts. In Critical Issues in Cross Cultural Management (pp. 103-131). Springer, Cham.

[12] Abbe, A., Gulick, L. M. V., & Herman, J. L. (2008). Cross-cultural competence in army leaders: A conceptual and empirical foundation (Study Report 2008‚Äď01). Arlington, VA: U.S. Army

[13] Drews, R., & Lamson, M. (2016). Determining the Organization’s Cultural Fit in the US. In Market Entry into the USA (pp. 55-67). Springer, Cham.

[14] Stirling, D. (2016). Assessing the Dialectic in the Academic Literature between Culturally-Dependent and Universal Leadership Attributes. Journal of Global Leadership, 79.

[15] Garvey, D. C. (2015). A causal layered analysis of movement, paralysis and liminality in the contested arena of indigenous mental health (Doctoral dissertation, Curtin University).

[16] Caligiuri, P. )., & Tarique, I. ). (2016). Cultural agility and international assignees’ effectiveness in cross-cultural interactions. International Journal Of Training And Development, 20(4), 280-289. doi:10.1111/ijtd.12085

[17] Wicinski, M. L. (2013). Intercultural sensitivity at the army medical department center and school as measured by the intercultural sensitivity scale. In International Pre-Conference (p. 235).

[18] Hounsell, D. (2016). What Can Students Learn in the Internationalised University?.

[19] Watson, C. A. (2014). A cultural confluence: Approaches to embedding cultural insights and inclusion throughout the marketing process. Pepperdine University.

[20] Draghici, A. (2015) The Importance of Cross-Cultural Competencies in the New Context of Human Resources Management. Human Resources Management Challenges: Learning & Development, 63.

[21] Pettigrew, M., & Roberts, H. (2006). Systematic reviews in the social sciences: A practical guide. Malden, MA: Blackwell Publishing.

[22] Dickmann, M., & Hughes, H. (2017). The Ingredients for Corporate Success?.

[23] Lundby, K., & Caligiuri, P. (2013). Leveraging Organizational Climate to Understand Cultural Agility and Foster Effective Global Leadership. People & Strategy, 36(3), 26-30.

[24] Dutton, G. (2016). Connecting the Dots for Success. Training, 53(6), 52-55.

[25] Slack, K., Noe, R., & Weaver, S. (2011). Staying Alive! Training High-Risk Teams for Self Correction.

[26] Caligiuri, P., Baytalskaya, N., & Lazarova, M. B. (2016). Cultural humility and low ethnocentrism as facilitators of expatriate performance. Journal of Global Mobility, 4(1), 4-17.

[27] Crawford, M. H., & Campbell, B. C. (Eds.). (2012). Causes and consequences of human migration: An evolutionary perspective. Cambridge University Press.

[28] Dinwoodie, D. L., Quinn, L., & McGuire, J. B. (2014). Bridging the strategy/performance gap how leadership strategy drives business results. White paper Center for Creative Leadership.

[29] Vega, J. (2012). Developing Cultural Agility between Emergency Medical Providers and Vietnamese-Americans in Santa Clara County (Doctoral dissertation, San José State University).

[30] Honnor, B. (2013). Aligning L&D to global business (learning and development). Development and Learning in Organizations: An International Journal, 27(3).

[31] Synoground Jr, D. E. (2013). Cross-Cultural Competency in the General Purpose Force: Training Strategies and Implications for Future Operations. Marine corps command and staff coll quantico va.

[32] McKinley, J. (2016). The integration of local and international students in EMI.

[33] Jameson, H. P., & Goshit, S. (2017). Building Campus Communities Inclusive of International Students: A Framework for Program Development. New Directions for Student Services, 2017(158), 73-85.

[34] Martin, K. B., & Zhang, G. (2017). Developing, Teaching, and Assessing Travel Courses to Prospective K-12 Educational Leaders: Domestic versus International Seminars. International Business Research and Practice (JIRBP) Volume 11-2017, 26.

Promoting Cross-Cultural Cooperativeness in Global Talent Management (GTM)

mathias-sager-cross-cultural-cooperation-GTM.jpg

Content

  • Cooperative behavior arises where it is cherished
  • Cooperative conflict management
  • Means to promote cooperation
  • Equitable treatment to maintain willingness to cooperate

 

Cooperative behavior arises where it is cherished

Women are often considered to have a greater tendency to use their cooperativeness for successful international assignments, especially where indirect communication is the culturally appropriate style as is tendentially the case in high-context cultures like Asia [1]. Cooperative and communicative qualities (versus more competitive ones) have been attributed to woman stereotypically[2]. Research shows that cooperativeness depends a lot on the environment respectively the organization wherein it is more or less cherished.

Cooperative conflict management

Cooperative approaches to conflict exert positive effects on the relationship between employee and foreign manager, as a study also confirmed for the Chinese context [3]. As Western methods can create confrontations in transition economies, conflicting values and practices need to be resolved between different partners [4].

Means to promote cooperation

Different cultures should be recognized as different. A local-foreign social categorization can underline who needs help and who can provide the same [5]. There are other influenceable means to promote cooperation too. For example, cooperative goals for leaders aid cross-cultural leadership [6]. Focusing on long-term relationships and cooperation contributes to beneficial expatriate experiences [7]. Soft-skills-centric relationships (i.e., guanxi relationships in the East) result in an environment conducive to cooperative and positive interdependencies between coworkers [8].

Equitable treatment to maintain willingness to cooperate

If expatriates get advantaged, domestic employees might perceive inequitable treatment, which might impair their motivation, willingness to cooperate, and work performance; something HR and Global Talent Management (GTM) functions of multinational enterprises (MNEs) need to be aware of too [9].

 

References

[1] Tung, R. L. (1997). Canadian expatriates in Asia-Pacific: An analysis of their attitude toward and experience in international assignments. Paper presented at the meeting of the Society for Industrial and Organizational Psychology, St. Louis, MO.

[2] Jelinek, Mariann, a., & Nancy J. Adler, a. (1988). Women: World-Class Managers for Global Competition. The Academy Of Management Executive (1987-1989), (1), 11.

[3] Yifeng, C., Dean, T., & Sofia Su, F. (2005). WORKING WITH FOREIGN MANAGERS: CONFLICT MANAGEMENT FOR EFFECTIVE LEADER RELATIONSHIPS IN CHINA. International Journal Of Conflict Management, (3), 265. doi:10.1108/eb022932

[4] Danis, W. M. (2003). Differences in values, practices, and systems among Hungarian managers and Western expatriates: An organizing framework and typology. Journal Of World Business, 38(3), 224-244. doi:10.1016/S1090-9516(03)00020-8

[5] Leonardelli, G. J., & Toh, S. M. (2011). Perceiving expatriate coworkers as foreigners encourages aid: social categorization and procedural justice together improve intergroup cooperation and dual identity. Psychological Science, 22(1), 110-117. doi:10.1177/0956797610391913

[6] Yifeng, N. C., & Tjosvold, D. (2008). Goal interdependence and leader-member relationship for cross-cultural leadership in foreign ventures in China. Leadership & Organization Development Journal, 29(2), 144-166. doi:10.1108/01437730810852498

[7] Pfeiffer, J. (2003). International NGOs and primary health care in Mozambique: the need for a new model of collaboration. Social Science & Medicine (1982), 56(4), 725-738.

[8] Yang, F. X., & Lau, V. M. (2015). Does workplace guanxi matter to hotel career success?. International Journal Of Hospitality Management, 4743-53.

[9] Soo Min, T., & DeNisi, A. S. (2005). A local perspective to expatriate success. Academy Of Management Executive, 19(1), 132-146. doi:10.5465/AME.2005.15841966

Overcoming Language Barriers

mathias-sager-language-barrier.jpg

Content

  • Language barrier in health care
  • The advantage of Content and Language Integrated Learning (CLIL)
  • Information and Communication Technology (ICT) and the interpretation of language
  • Overcoming barriers beyond the language barrier

 

Language barrier in health care

A lot of literature seems to focus the challenges of language barriers in the health sector, as, for example, studies that identify language barrier as a significant threat to care quality in hospitals [1]. The adverse effects are related to the various health service processes, such as understanding, quality, and patient and provider satisfaction [2]. In multinational corporations (MNC), non-native speakers were found to tend to communicative withdrawal that is negatively influencing content and relationships [3]. Social isolation subsequently can lead to reinforcing the language and culture boundaries [4].

The advantage of Content and Language Integrated Learning (CLIL)

The advantages from bilingualism are manifold; being an asset for (academic) career is one of them [5]. Mobility and employability are further evidenced examples that can be achieved, e.g., by content and language integrated learning (CLIL) to foster not only language, but also communication and interaction skills combined with intercultural awareness [6]. Indeed, it seems that hands-on activities and collaborative communication role-playing [7], or patient-centeredness, to use a health example again [16], even if supported by the native foreign language, are effective in overcoming language barriers [15]. Allowing silence to support communication processing should not be forgotten too [7]. Importantly, all begins with the proper identification of the existence of a language barrier at all [8]. An innovative medical dictionary and tracking application is facilitating the imperative language-related data collection of foreign clients [9].

Information and Communication Technology (ICT) and the interpretation of language

For the future it is predicted that so-called SATS (Synchronous Automated Translation Systems) or even reality augmenting wearables will take out the hassle of today’s still cumbersome translation applications such as Google [10]. Regarding the use of information and communication technology (ICT) to facilitate translation, women displayed a lower rate of technology use compared to their male colleagues [11]. For technology to be adopted by foreign-speaking users, aids and guides should be developed [12] and diverse learning backgrounds supported. Barriers can also arise due to cultural differences in learning and conceptualization styles. Also, especially in rural context, it should be evaluated whether ICT even contributes to increased awareness of separation with the rest of the world [13]. The presence of organizational codes and trade zones are examples of sub-cultures that can additionally make the interpretation of communication difficult [14].

Overcoming barriers beyond the language barrier

The progress in removing language barriers is for sure a great vision. However, in communication-intensive fields like social sciences (as compared to, e.g., technical engineering) [5], success will require more innovation. From the money-making industries relying on translation and interpretation services, some hesitance in adopting new business models might be expected. Finally, the maintenance of national borders may also use language to protect delimitations [10].

References

[1] Van Rosse, F., de Bruijne, M., Suurmond, J., Essink-Bot, M., & Wagner, C. (2016). Language barriers and patient safety risks in hospital care. A mixed methods study. International Journal Of Nursing Studies, 5445-53. doi:10.1016/j.ijnurstu.2015.03.012

[2] Schwei, R. J., Del Pozo, S., Agger-Gupta, N., Alvarado-Little, W., Bagchi, A., Chen, A. H., & … Jacobs, E. A. (2016). Changes in research on language barriers in health care since 2003: A cross-sectional review study.¬†International Journal Of Nursing Studies,¬†5436-44. doi:10.1016/j.ijnurstu.2015.03.001

[3] Aichhorn, N., & Puck, J. (2017). “I just don’t feel comfortable speaking English”: Foreign language anxiety as a catalyst for spoken-language barriers in MNCs.¬†International Business Review,¬†26(4), 749-763.

[4] Challenges in teaching international students: group separation, language barriers and culture differences. (2013).

[5] Lendák-Kabók, K. (2017). The impact of the language barrier on the success of Hungarian minority women in the higher education system of Serbia. Temida, Vol 20, Iss 1, Pp 77-93 (2017), (1), 77. doi:10.2298/TEM1701077L

[6] Yang, W. (2017). Tuning university undergraduates for high mobility and employability under the content and language integrated learning approach. International Journal Of Bilingual Education And Bilingualism, 20(6), 607-624. doi:10.1080/13670050.2015.1061474

[7] Doyle-Moss, A. M., Sor, S., Krupka, S. D., & Potts, A. (2018). Crossing the Language Barrier: A Role-Playing Activity. Nurse Educator, 43(1), 7-8. doi:10.1097/NNE.0000000000000456

[8] Okrainec, K., Booth, G., Hollands, S., & Bell, C. (2017). Language Barriers Among the Foreign-Born in Canada: Agreement of Self-Reported Measures and Persistence Over Time. Journal Of Immigrant & Minority Health, 19(1), 50-56. doi:10.1007/s10903-015-0279-9

[9] Tahir, D. (2015). App breaks down language barriers. Modern Healthcare, 45(4), 27.

[10] Tom√°Ň°, S. (2017). No linguistic borders ahead? Looking beyond the knocked-down language barrier.¬†Transcultural, Vol 9, Iss 2, Pp 86-108 (2017), (2), 86. doi:10.21992/T93Q0F

[11] Elega, A. A., & √Ėzad, B. E. (2017). Technologies and Second Language: Nigerian Students’ Adaptive Strategies to Cope with Language Barrier in Northern Cyprus.¬†Journal Of International Students,¬†7(3), 486-498.

[12] Dunham, E., & Xaviera, F. (2014). Breaking the Language Barrier: Describing Chicano Archives with Bilingual Finding Aids. The American Archivist, (2), 499.

[13] Empowering rural women in Kenya with literacy skills using web 2.0: experiences of language & communication barriers in learning. (2010). ICIA 2010 Proceedings, 100.

[14] Andreas, B., & Oliver, B. (2013). LANGUAGE BARRIERS. Econometrica, (2), 781.

[15] Cyparsade, M., Auckloo, P., Belath, I., Dookhee, H., & Hurreeram, N. (2013). Beating the Language Barrier in Science Education: In-Service Educators’ Coping with Slow Learners in Mauritius.¬†Science Education International,¬†24(4), 402-415.

[16] Landmark, A. D., Svennevig, J., Gerwing, J., & Gulbrandsen, P. (2017). Research Paper: Patient involvement and language barriers: Problems of agreement or understanding?. Patient Education And Counseling, 1001092-1102. doi:10.1016/j.pec.2016.12.006

Social Capital in Global Citizenship

mathias-sager-social-capital-mobiity

Content:

  • Matching national and organizational cultures
  • Prizing of social capital on individual, institutional, and societal levels
  • The ‚Äėparadox of unsocial sociabilities‚Äô
  • Global citizenship, international careers, and the culture of global nomadism

Matching national and organizational culture

According to Nahapiet & Ghoshal (1998), social capital is ‚Äúthe sum of the actual and potential resources embedded within, available through, and derived from relationships‚ÄĚ (as cited in [1]). However, it is not enough to design global leadership development programs with the goal to share knowledge according to national cultures in multinational enterprises (MNEs) without carefully making sure that the program also matches the organizational cultures involved (Espedal, Gooderham, & Stensaker, 2013).

Prizing of social capital on individual, institutional, and societal level

How the built social capital is prized depends on context. For example, Singaporean bureaucratic and political elite prizes social and cultural capital from the US, UK, and Western Europe highly as a result of Singapore’s unique history [3]. In academia, it is known that the apt use of researchers’ social capital in the form of international research networks helps significantly in achieving excellence [4]. On the other hand, global mobility experiences that come with a personal value such as new perspectives and knowledge about different cultures and systems can be not valuated as social or cultural capital by the home environment and therefore doesn’t get utilized by the respective institutions and organization [5]. There can be even biases on individual, organizational, and societal level because of strong interpersonal and intergroup processes preventing non-discriminatory perceptions of the intercultural aspects they are confronted with [6].

The ‚Äėparadox of unsocial sociabilities‚Äô

The ‚Äėparadox of unsocial sociabilities‚Äô describes the behavior of individuals who aspire to grow their professional global connectivity but remain emotionally relatively uninvolved locally [3]. In the case of expatriates, they can be conflicted between resistance and acceptance of the new culture as part of incorporation its possibilities within themselves [7]. For people from collectivist cultures, the loss of their societal embeddedness might not be felt as compensated [7] by the newly gained increase of social capital from a global perspective. Money can replace social capital in the sense that knowledge transactions can be bought anywhere (e.g., banking, legal, and medical services, etc.), independent of location [8].

Global citizenship, international careers, and the culture of global nomadism

Social capital networks reinforce themselves [9] and education, financial means, and access to information and communication technology determine to what level talent can be optimized [10] . To get access to global social capital, globalized forms of education to foster global citizenship is recommended by the UN [11]. Often international assignments don’t necessarily lead to returns home and can result in onward mobility and international careers within a community, which shares a culture of global nomadism [12] that is of horizontal multi-cultural nature [13]. The alignment of an individual’s lifetime stages and an organization’s strategic direction can be helped through a mentoring, mutual help in storying and career/goal alignment that is managed by a well-integrated Talent and HR Management practice [14].

References

[1] Scullion, H., & Collings, D. G. (Eds.). (2011). Global talent management. Abington, UK: Routledge.

[2] Espedal, B., Gooderham, P. N., & Stensaker, I. G. (2013). Developing Organizational Social Capital or Prima Donnas in MNEs? The Role of Global Leadership Development Programs. Human Resource Management, 52(4), 607-625. doi:10.1002/hrm.21544

[3] Sidhu, R., Yeoh, B., & Chang, S. (2015). A Situated Analysis of Global Knowledge Networks: Capital Accumulation Strategies of Transnationally Mobile Scientists in Singapore. Higher Education: The International Journal Of Higher Education And Educational Planning, 69(1), 79-101.

[4] Jacob, M., & Meek, V. L. (2013). Scientific Mobility and International Research Networks: Trends and Policy Tools for Promoting Research Excellence and Capacity Building. Studies In Higher Education, 38(3), 331-344.

[5] Complex Professional Learning: Physicians Working for Aid Organisations. (2018). Professions & Professionalism, (1), doi:10.7577/pp.2002

[6] Carr, S. C. (2010). The psychology of global mobility (pp. 259-278). New York: Springer.

[7] Soong, H., Stahl, G., & Shan, H. (2018). Transnational Mobility through Education: A Bourdieusian Insight on Life as Middle Transnationals in Australia and Canada. Globalisation, Societies And Education, 16(2), 241-253.

[8] Minina, A. (2015). Home is Where the Money is: Financial Consumption in Global Mobility. Advances In Consumer Research, 43393-398.

[9] Young, J. (2017). All the World’s a School.¬†Management In Education,¬†31(1), 21-26.

[10] Yaffe, D., & Educational Testing, S. (2011). “Optimizing Talent: Closing Educational and Social Mobility Gaps Worldwide”–A Salzburg Global Seminar. Policy Notes. Volume 19, Number 2, Spring 2011.

[11] Gardner-McTaggart, A. (2016). International Elite, or Global Citizens? Equity, Distinction and Power: The International Baccalaureate and the Rise of the South. Globalisation, Societies And Education, 14(1), 1-29.

[12] Findlay, A., Prazeres, L., McCollum, D., & Packwood, H. (2017). ‘It was always the plan’: international study as ‘learning to migrate’.¬†Area,¬†49(2), 192-199.

[13] Colomer, L. (2017). Heritage on the move. Cross-cultural heritage as a response to globalisation, mobilities and multiple migrations. International Journal Of Heritage Studies, 23(10), 913-927. doi:10.1080/13527258.2017.1347890

[14] Kirk, S. (2016). Career capital in global Kaleidoscope Careers: The role of HRM. The International Journal Of Human Resource Management, 27(6), 681-697. doi:10.1080/09585192.2015.1042896

 

Mobility and Global Talent Management (GTM) Strategies

mobility-expatriation

Summary. The increasing number of expatriates reflects the need for multinational enterprises (MNEs) to compete in a global knowledge economy. Despite high pressure, mobility program cost management practices are often weakly formalized. To take full advantage of international assignments, the assignees’ gained knowledge should be matched with required job competencies. The ratio of parent-country nationals (PCNs) at subsidiaries is influencing business performance. Also, besides defensive and retaliatory actions, relational measures can be used to maintain access to social capital in case of poaching in the host country. Finally, intercultural training based on clearly defined goals for business and leadership development purposes can increase the success rate of international assignment significantly.


Over 200 million extra-national employees worldwide

The number of employees assigned to foreign countries in 2013 was 214 million people, tendency increasing [1]. This article focuses in places on a multinational enterprises (MNEs) setting of interdisciplinary digital businesses from a Japan perspective (with global reach) that is heavily relying on knowledge and relationship-based intangible data assets.

Room to evolve in aligning the role of mobility with talent management

The information technology industry continues to be a growing sector with fierce competition and cost pressures [2]. While almost half of IT companies do not systematically measure international assignment costs, companies respond sensitively to cost factors. For example, as a reaction to surging residence costs for expatriates, Japanese companies in 2014 sent 10,000 employees less to China than still in 2012 when the number was at 57,000 [3]. Also, an international assignee attrition rate that could be problematic for a company when too high seems to exist in the IT sector, with survey results reporting a 25% of assignee loss as compared to overall survey respondents’ average of 14%. Generally, assignee’s increase market value serves as an explanation for their moving on to better career opportunities outside of the firm. The Japanese tenure- rather than market-value-based employment system [4] could mitigate that risk though. On the other hand, some Japanese expats may not return due to concerns with too much discriminating, rigorous, and long working hours required in the Japanese working world, as a popular Japanese blog suggests [5]. In any case, to mutually benefit from mobility programs, both the employee and the firm should be able to count on HR’s ability to match the expatriate’s knowledge with job’s required competencies [6]. Furuya (2007) suggested the deliberate and proactive use of appropriate HR policies and practices (e.g., job analysis) that help realize the advantages of global assignments [7]. Indeed, successful mobility has become a barrier for Japanese MNEs; yet formal programs are rarely in place [8].

One out of five Global Mobility Trends IT sector survey participants responded that they do not know their business need for internationally experienced talents [2]. Not enough parent country nationals (PCNs) at subsidiaries is curbing business performance; too many PCNs, however, let performance decline due to increasing resistance against loss of local identity [9]. The APAC region’s (IT) companies see Brazil and second, Taiwan as their favorite destinations for foreign assignments beyond 2015 [2]. From a host country’s perspective, e.g., Taiwanese firms seek Japanese employees’ knowledge [10] and increasingly poach Japanese workers [11]. For MNEs, relational actions such as alumni to keep access to human social capital might be an additional alternative to overly defensive or punitive measures [12].

Need for intercultural training

20% of international assignees reported difficulties in acclimating to the new culture. Also, people from strong cultures like China and Japan tend to stick with their compatriots [13]. Therefore, intercultural training [2] and/or timely termination (in case of issues) of expatriate projects are crucial to avoid relational damage [6]. Also, separate but integral goals and strategies for business and talent development should be defined in Japanese MNEs mobility programs [14]. Sufficient language proficiency has to be fostered too to enable an efficient knowledge transfer [15].

References

[1] Employee Mobility and Talent Management. (2013, September). The magazine of the British Chamber of Commerce in Japan. Retrieved from https://bccjacumen.com/employee-mobility-and-talent-management/

[2] BGRS. (2016). Global Mobility Trends. Insight into how 163 Global Mobility leaders view the future of talent mobility. Retrieved from http://globalmobilitytrends.bgrs.com/#/data-highlights

[3] Cho, Y. (2016, July 07). Japanese expats being priced out of Shanghai. Nikkei Asian Review. Retrieved from https://asia.nikkei.com/Economy/Japanese-expats-being-priced-out-of-Shanghai

[4] Watanabe, M., & Miyadera, H. (2017, October 11). Moving Past Japan’s Archaic Employment Practices. Brink Asia. Retrieved from https://www.brinknews.com/asia/moving-past-japans-archaic-employment-practices/

[5] Lund, E. (2016, Jan. 30). 5 reasons why Japanese expats say sayonara to their homeland for good. Japan Today. Retrieved from https://japantoday.com/category/features/lifestyle/5-reasons-why-japanese-expats-say-sayonara-to-their-homeland-for-good

[6] Tungli, Z., & Peiperl, M. (2009). Expatriate practices in German, Japanese, U.K., and U.S. multinational companies: a comparative survey of changes. Human Resource Management, 48(1), 153-171.

[7] Furuya, N. (2007). The effects of HR policies and repatriate self-adjustment on global competency transfer. Asia Pacific Journal Of Human Resources, 45(1), 6-23.

[8] Global & Regional Mobility for Japanese MNCs – Leverage your talent pool in Asia. (n.d.). Mercer. Retrieved from https://www.mercer.co.jp/events/2016-jmnc-iap-rap-seminar-singapore-en.html

[9] Ando, N., & Paik, Y. (2014). Effects of two staffing decisions on the performance of MNC subsidiaries. Journal Of Global Mobility, (1), 85. doi:10.1108/JGM-08-2013-0051

[10] Kang, B., Sato, Y., & Ueki, Y. (2018). Mobility of Highly Skilled Retirees from Japan to Korea and Taiwan. Pacific Focus, 33(1), 58. doi:10.1111/pafo.12108

[11] Tabata, M. (2012). The Absorption of Japanese Engineers into Taiwan’s TFT-LCD Industry.¬†Asian Survey,¬†52(3), 571-594.

[12] Scullion, H., & Collings, D. G. (Eds.). (2011). Global talent management. Abington, UK: Routledge.

[13] Holmes, R. (2016, June 6). Innovating mobility services in Asia Pacific. Relocate global. Retrieved from https://www.relocatemagazine.com/innovating-mobility-services-in-asia-pacific-rholmes.html

[14] Jagger, P. (2017, March 23). Bridging East to West ‚Äď Japan Inc‚Äôs Top 3 HR Priorities for The Year Ahead. Retrieved from https://www.linkedin.com/pulse/bridging-east-west-japan-incs-top-3-hr-priorities-year-pichaya-jagger/

[15] Peltokorpi, V. (2015). Corporate Language Proficiency and Reverse Knowledge Transfer in Multinational Corporations: Interactive Effects of Communication Media Richness and Commitment to Headquarters. Journal Of International Management, 2149-62. doi:10.1016/j.intman.2014.11.003

Global Talent Gender Gap

mathias-sasger-gender-talent-gap

Content

  • The case for gender egalitarianism
  • Prestige economies and cultural tightness
  • Functional literacy and inclusiveness
  • Strength-based approaches to fostering ‚Äúfemale‚ÄĚ leadership styles
  • Humanitarian principles and global egalitarian mindset

 


The case for gender equality

Although women represent half of the population in education and global workforce at career start and mid-level management, men outnumber women in all sectors’ leadership positions. The role of female talents in future leadership is a critical challenge [1] for the growth of economies [2]. A study among a big sample across 26 countries found that work-life balance, commitment, and turnover thoughts are related to perceived job autonomy that is, for women, mediated by present gender egalitarianism [3].

Prestige economies and cultural tightness

Prestige governs economies, causing countries with high expenditure in research and development to have comparatively fewer female members (e.g., Japan with 11.6% female researchers, and only 9.7% professors), while low-expenditure nations (e.g., the Philippines and Thailand employ female researchers beyond 45%) [4]. To stay with the example of Japan, nations with similar challenges related to vocational stereotypes, job availability constraints, traditional bias and a collective mindset, even when not having as much government promotion of female employment as Japan, tend to have fewer women in corporate executive positions. Roibu and Roibu (2017) ascribe this to the strictness of how social and work rules are enforced [2]. Indeed, cultural tightness, i.e., the fierceness of norms, contributes to explaining why some organizations in some countries are less successful in advocating women leadership than others [5]. However, the finding of male domination in higher leadership positions seems to be more generally a phenomenon somewhat independent of nationality, culture, and even legislation for gender equality [4].

Functional literacy and inclusiveness

Fast technological change can negatively pronounce skill deterioration during work interruption, such as caused by maternity leave [6]. Also, education needs to be carefully analyzed regarding whether it is suited to improve social inclusion or whether, in contrast, aggravates competitive exclusivity [7]. For example, functional literacy programs shouldn’t be designed as a reading and writing capability only, but as emancipatory enablers that integrate reading, writing, and socio-economic and political understanding for democratic participation and the self-efficient creation of social networks and wealth [8].

Strength-based approaches to fostering ‚Äúfemale‚ÄĚ leadership styles

Some woman may be more sold on power-promising, rewarding, and recognizing careers [4] and learn how to play the neo-liberal corporate game. Many, on the other hand, do also keep a philanthropic attitude that might not be come to success in an economy that rewards competition [9]. Leadership styles are evolving though, and the value of emotional intelligence is bringing female leaders, albeit slowly, into pole positions [10]. Strength-based approaches to talent development can help also preserving gender-specific genuineness throughout personal careers [11].

Humanitarian principles and global “female” mindset

The human species can change its mindset, and a female leadership style based on humanitarian principles might be precisely the fit for an increasingly globalized and cooperating world [12]. Millennial women are expected to have a high interest to play a global role [13]. Already existing transnational women’s movements [10] may additionally help to boost self-esteem to create more egalitarian local and global environments.

 

References

[1] Andrews, S. (2017). Leadership, EQ, and Gender: Global Strategies for Talent Development. TD: Talent Development, 71(2), 7.

[2] Roibu, I., & Roibu, P. A. (. (2017). The Differences between Women Executives in Japan and Romania. Oradea Journal Of Business And Economics, Vol 2, Iss 1, Pp 81-90 (2017), (1), 81.

[3] Halliday, C. S., Paustian-Underdahl, S. C., Ordonez, Z., Rogelberg, S. G., & Zhang, H. (2017). Autonomy as a key resource for women in low gender egalitarian countries: A cross-cultural examination. Human Resource Management, 57(2), 601-615.

[4] Morley, L. (2014). Lost Leaders: Women in the Global Academy. Higher Education Research And Development, 33(1), 114-128.

[5] Toh, S. M., & Leonardelli, G. J. (2013). Cultural constraints on the emergence of women leaders: How global leaders can promote women in different cultures. Organizational Dynamics, 42(3), 191-197. doi:10.1016/j.orgdyn.2013.06.004

[6] Jung, J. H., & Choi, K. (2009). Technological Change and Returns to Education: The Implications for the S&E Labor Market. Global Economic Review, 38(2), 161-184. doi:10.1080/12265080902891461

[7] Appleby, Y., & Bathmaker, A. M. (2006). The new skills agenda: increased lifelong learning or new sites of inequality?. British Educational Research Journal, 32(5), 703-717.

[8] Kagitcibasi, C., Goksen, F., & Gulgoz, S. (2005). Functional adult literacy and empowerment of women: Impact of a functional literacy program in Turkey. Journal Of Adolescent & Adult Literacy, 48(6), 472-489.

[9] Morley, L. (2016). Troubling intra-actions: gender, neo-liberalism and research in the global academy. Journal Of Education Policy, 31(1), 28-45.

[10] David, E. (2010). Aspiring to leadership ¬Ö‚Ķ a woman’s world? An example of developments in France.¬†Cross Cultural Management: An International Journal, (4), 347. doi:10.1108/13527601011086577

[11] Garcea, N., Linley, A., Mazurkiewicz, K., & Bailey, T. (2012). Future female talent development. Strategic HR Review, (4), 199. doi:10.1108/14754391211234913

[12] Werhane, P. H. (2007). Women Leaders in a Globalized World. Journal Of Business Ethics, (4), 425. doi:10.1007/s10551-007-9516-z

[13] Stefanco, C. J. (2017). Beyond Boundaries: Millennial Women and the Opportunities for Global Leadership. Journal Of Leadership Studies, 10(4), 57-62. doi:10.1002/jls.21505